Refund policy

Return & Refund Policy for Sajeel.pk

Last Updated: October 7, 2025

Thank you for shopping at Sajeel.pk. We are committed to ensuring you are satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Return Window

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for a Return

To be eligible for a return, your item must meet the following conditions:

It must be in the same condition that you received it: unworn or unused, with all original tags attached, and in its original packaging.

You must have the receipt or proof of purchase.

Customers are encouraged to inspect their order at the time of delivery, opening the package before accepting it from the delivery agent if any immediate concerns about damage or incorrect items are present.

Items sent back to us without first requesting a return will not be accepted.

How to Start a Return

To initiate a return, please contact us at Sajeelsofficial@gmail.com.

If your return request is accepted, we will provide you with a return shipping address and detailed instructions on how and where to send your package. Please note that customers are generally responsible for the shipping costs associated with returning an item unless the item is defective or incorrect.

Damages and Issues

Please inspect your order as soon as you receive it. Contact us immediately if the item is defective, damaged, or if you have received the wrong item. This allows us to evaluate the issue promptly and make it right. Please include photos of the damaged or incorrect item in your email.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Custom products (such as special orders or personalized items).

Items on clearance or marked as "Final Sale".

Gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you via email and let you know if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within [7-10] business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than [15] business days have passed since we’ve approved your return and you haven't received your refund, please contact us at Sajeelsofficial@gmail.com.

If you have any questions about our Refund Policy, please do not hesitate to contact us at:

Email: Sajeelsofficial@gmail.com

Phone : +92-03399199800